Privacy policy.

Effective Date: December 31st 2021
Last Updated: August 8th 2025

UNBROKEN (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book services online, or make payments.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and any other details you provide when booking an appointment.

  • Payment Information: Card details and billing information (processed securely through our payment provider; we do not store full credit card numbers).

  • Appointment Details: Service type, date, and time.

  • Technical Information: IP address, browser type, device information, and website usage data (for analytics and security).

2. How We Use Your Information

We use your information to:

  • Schedule and confirm your appointments.

  • Process deposits and payments.

  • Communicate with you regarding your booking or services.

  • Send appointment reminders and important updates.

  • Improve our website and customer experience.

  • Comply with legal obligations.

3. Payment Security

All online payments are processed through a secure, PCI-compliant payment gateway. We do not store or have direct access to your full payment card information.

4. Sharing Your Information

We do not sell or rent your personal information. We may share your information only with:

  • Trusted Service Providers: Such as payment processors and booking software providers, who help us run our business.

  • Legal Requirements: If required by law, court order, or to protect our rights and safety.

5. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyze traffic, and remember your preferences. You can adjust your browser settings to refuse cookies, but some features may not work properly.

6. Data Protection

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. However, no method of online transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information.

  • Withdraw consent for certain uses of your data.

  • Request a copy of the information we hold about you.

To make a request, contact us using the details below.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

UNBROKEN
Email: unbrokenreston@gmail.com
Phone: 571.926.4732
Address: 1606 Washington Plaza N., Reston, VA 20190